we’re hiring!

Studio Coordinator, Part-time

Harness Cycle is looking for Studio Coordinators dedicated to creating a vibrant and welcoming space for our rider community and studio. The Studio Coordinator will support all aspects of the Ohio City Studio including customer service, studio operations, and retail.

Equity is deeply embedded into the culture of Harness Cycle. We commit to the intentional building of an inclusive workplace and movement space in which employees and patrons of all races & ethnicities, gender identities, sexual orientations, ages, religions, body types, and differing abilities, feel welcomed and safe. Harness Cycle provides equal employment opportunities for all applicants and employees.

studio coordinator job description

  • • Customer Service

    • Neighborhood + rider relationships and experience

    • Retail + studio operations

  • • Has an entrepreneurial spirit and creation mindset

    • Is a self-starter, comfortable completing tasks and projects independently

    • Is comfortable with personal interactions

    • Is willing to get their hands dirty

    • Enjoys teamwork and collaboration

    • Is detail-oriented, finds comfort in creating order

    • Has a willingness to be in a constant state of learning

    • Is self-aware with the ability to communicate personal needs and ask for support

    • Has a love for Cleveland and a desire to positively impact the culture of our neighborhood

  • • Provide high-level customer service and exceptional hospitality to Harness Cycle customers with a focus on front desk operations, communication with new riders, POS system, and managing studio communication channels (phone, email, SMS)

    • Manage check-in process and greet riders with a friendly attitude

    • Handle customer issues and concerns with positivity and promptness

    • Support studio retail operations including keeping the floor organized and completing customer transactions

    • Support community events and partnerships with other area businesses

    • Brainstorm content and experience ideas

    • Work with Team Leads and Studio Manager to support campaigns in the studio and the neighborhood

  • • Must be highly organized with the ability to prioritize multiple tasks with tight deadlines

    • Strong ability to communicate clearly with team members, customers, and leadership

    • A personal passion for movement

    • Ability to demonstrate a desire to lead an intentional lifestyle, including in the workplace

    • A desire to use your role to create a positive impact in the neighborhood

    • Available to work flexible/non-traditional hours (including weekends and some holidays)

    • Technical skills/comfort with learning the Mariana Tek booking system, team communication platforms + learning the implementation of additional systems

  • • Free studio rides

    • Provided Harness Cycle apparel + uniform

    • Discounts on Harness Cycle merchandise and wholesale partner brands

    • CPR certification

    • Personal development opportunities

    • Ongoing team-building + growth opportunities

  • • $15.61/hour

think you're perfect for this role? well then, we should meet.